Customer Loyalty
ISPs and customer service
I got an email from BT who provide my phone and internet about renewing my contract. Now currently my phone isn't even plugged in, but that's another story, so I don't really like having to pay line rental as it is but it seems to be perfectly legal for companies to bundle this in as a requirement. They were asking if I wanted to renew my contract with them, with what initially seemed a worse deal for the same price.
